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International Ordering Information

How can I order?
You may order via our secure online ordering system or you may send your order request via email to info@monastiriaka.gr. Our Customer Service Department is open for phone orders Monday through Sunday between 9:00 am   and 11:00 am – 13:00 p.m. and 16:00 p.m.,  please call our local telephone number +00302377022389.
How can I pay?
Monastiriaka accepts payment by credit card (MasterCard, Visa, PayPal, wire transfer and Western Union.All orders are processed in EUR currency and USD (USD only via Paypal). If a credit card is used for the purchase, the issuing credit card company will bill the charge in your local currency at the current exchange rate.
In an effort to protect the security of our customers, authorization information may be required for international purchases. The authorization process is required for first-time payments, but subsequent orders using the same payment method are not subject to the authorization process.  Please reply to any requests at your earliest convenience to avoid processing delays or cancellation of the order.
What if something doesn't like or I change my mind?
You are welcome to return or exchange any items purchased from Monastiriaka. The products must be returned in the same condition they were received.   Monastiriaka will refund the product cost only; shipping and customs fees are not refundable.  
Will I have to pay any taxes or import duties?
There are no Greek taxes however, you will be responsible for any additional customs handling fees, duties and/or taxes. Monastiriaka strongly suggests that you check with your local government agency to determine the extent of such charges prior to purchase.
 
Monastiriaka will not issue credit in cases where packages are not delivered due to non-payment of fees, refusal or abandonment.
Do you ship all products internationally?
Yes we ship world wide. If you need additional assistance, please email info@monastiriaka.gr or call us at  +00302377022389.